User Privacy Policy

This Privacy Policy explains how we collect, use, store and protect the personal information you provide when you use Cashbox. We respect your privacy and aim to be clear about what information we hold, why we need it and how you can manage it. This page covers the main categories of data we process and your options as a user of our site.

Types of data we collect

Personal data

When you register an account or contact support we collect personal data such as your name, email address, date of birth, phone number and postal address. We also collect identity documents where required for verification and withdrawal processing. Providing accurate personal information helps us operate your account and process payments.

Technical data

We collect technical information automatically when you visit the site. This includes IP address, device and browser details, operating system, language settings and activity logs. This data helps us deliver the site, troubleshoot issues and improve performance across desktop and mobile browsers.

Transactional data

Transactional data covers deposits, withdrawals, game activity, bet history, bonuses and payment method details. We record this information to process transactions, prevent fraud, manage bonuses and handle customer enquiries about account activity.

How we use your information

We use personal and technical data to create and manage your account, verify identity, process payments, and respond to support requests. Transactional data is used for payment settlement, dispute resolution and auditing account activity. We may also use aggregated or anonymised information for analytics and product improvements.

We use information to detect and prevent fraud, enforce our terms and maintain the integrity of the site. Where required, we may use data to comply with legal obligations or to protect the rights and safety of our users and the platform.

Data protection practices

We apply industry-standard security measures to protect your information and limit access to authorised personnel. Access to personal and transactional data is restricted internally and only granted on a need-to-know basis. While no system is completely risk-free, we strive to keep your data secure with technical and organisational safeguards.

Cookies and tracking technologies

We use cookies and similar technologies to provide essential site functions, remember preferences, analyse usage and deliver relevant content. You can manage cookie settings through your browser. Some features of the site may be limited if cookies are disabled.

Information sharing and third parties

We share data with service providers who perform functions on our behalf such as payment processing, hosting, analytics and identity verification. These parties are contractually bound to protect your data and use it only for the services they provide. We do not sell your personal data to third parties.

Your rights

You have the right to access, correct or request deletion of your personal information subject to any legal or contractual obligations we must meet. You can also object to certain processing activities or request portability where applicable. To exercise your rights, please contact our support team through the site interface.

Privacy policy updates

We may update this policy to reflect changes in our practices or the services we provide. When we make material changes we will post an updated version on the site. Continued use of the service after updates indicates acceptance of the revised policy.