General Terms and Conditions

This page sets out the rules that govern your use of the Cashbox platform. It explains how we expect users to behave, what we require to open and operate an account, and how promotions, payments and disputes are handled. We provide gaming services and tools; by registering and using your account you agree to follow these terms and any specific rules that apply to promotions or payment methods.

Account responsibilities

You are responsible for the accuracy of the information you provide when registering and for keeping your account credentials secure. Only one account is permitted per person, household and payment method unless we have agreed otherwise in writing. If we suspect unauthorized access, fraud or other misuse, we may suspend access, place holds on funds and request additional information.

Verification and security

We require account verification before processing certain transactions, in particular withdrawals. You must provide requested identity and payment documents within a reasonable timeframe. Failure to comply may delay or prevent withdrawals and can result in account restrictions.

Eligibility requirements

To open an account you must meet our eligibility rules. You must be at least 18 years old and not be excluded by local law from participating. Access to the platform may be restricted in certain territories and we may block registrations or gameplay from locations where we are not permitted to operate. We reserve the right to refuse or close accounts that do not meet eligibility criteria.

Acceptable platform use

Use the site for lawful, personal gaming only. Prohibited behaviour includes collusion, money laundering, using bots or automated tools, chargeback abuse, and other actions intended to manipulate games or promotions. We may take corrective action, including confiscation of funds, where activity breaches these rules or our reasonable security checks.

General bonus and promotion rules

Bonuses and promotions are subject to separate promotional terms that form part of these conditions. Wagering requirements, contribution rates by game, maximum bet limits and eligible payment methods may vary by promotion. Offers may be restricted by country or by payment type. Suspected bonus abuse or circumvention of promotion rules may result in bonus cancellation and loss of winnings.

Deposits and withdrawals

We accept accounts in CAD, EUR, GBP and AUD. Deposits may be made by a range of payment methods including cards, e-wallets, bank transfer and selected cryptocurrencies. Withdrawal options depend on your chosen method and verification status. We apply a weekly withdrawal cap of 5,000 in CAD, EUR, GBP or AUD where applicable. Processing times and third-party fees vary by method and provider. We may hold withdrawals pending verification or further checks.

Dispute resolution

If you have a question or complaint please contact our support team at [email protected]. We will attempt to resolve issues promptly and fairly. If a complaint cannot be resolved through support, parties may agree to independent dispute resolution. Nothing in these terms prevents you from exercising statutory rights where applicable.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where practicable, notified to registered users. Continued use of your account after changes are posted indicates your acceptance of the updated terms. It is your responsibility to review the current terms periodically.