Get in touch with our team
Our support team is available to help with questions, account-related issues, technical concerns, or general feedback. Contact us for help with deposits, withdrawals, verification or gameplay problems and we will respond through convenient communication channels including live chat, email and phone. We aim for clear, practical assistance and can guide you through account checks, bonus queries, security concerns and any technical troubleshooting to get you back playing quickly.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat and email for account-related, withdrawal and technical help |
| General enquiries | [email protected] - Business questions, verification documents and policy queries Mon-Fri 09:00-18:00 |
| Affiliate enquiries | [email protected] - Partner programme and commission support |
| Phone | +1 415 867 2345 - Call for immediate assistance and account checks |
| Working hours | 24/7 - Live chat available around the clock; email replies within 24 hours typical |
Email assistance
Email is the preferred contact method for detailed requests, account issues, or cases that require explanations or documents. Please write to [email protected] with a clear subject line, your account ID, and up-to-date contact details so we can process your request without delay. Attaching relevant documents speeds up verification and helps us resolve your case faster.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple account and payment questions are usually resolved faster, while complex cases such as identity checks, disputed withdrawals, or technical investigations may take longer depending on the issue and required verification. We’ll keep you updated by email and live chat until your request is resolved.
Feedback
We want to hear from you. Share feedback, suggestions, or ideas to help improve the site and services, your input is reviewed carefully by our team and helps shape updates to content, promotions, and usability. Whether it’s a bug report, feature request, or general comment, send it our way and we’ll use it to make the experience smoother and more enjoyable for all players.